2017 Honey Badger + Pay it Forward Award Winners!

We don’t mean to brag, but our partners are some of the absolute best people out there. Truly! There is so much good going on throughout our partner network. That’s why we take some time each year to honor some of our incredible partners who have really gone above and beyond. This year, we’re handing out two partner awards: Honey Badger and Pay it Forward. And, the winners for the 2017 partner awards are (dramatic drumroll, please)…

Honey Badger: Shelley Henslee

Shelley Henslee
Big Sky Vacation Rentals

LiveRez annually presents the Honey Badger award to a partner who steps up as a strong and fearless part of the LiveRez community and truly believes that other LiveRez partners are their partners, too. This year LiveRez is excited to give this award to Shelley Henslee of Big Sky Vacation Rentals!

After teaching a much-loved class at the 2016 Partner Conference, Shelley reprised her instructor role at conference again this past year. As Revenue Manager at Big Sky Vacation Rentals, she knows a thing or two about keeping track of your money, and she is always willing to share her most successful sales revenue increase secrets.

Shelley plays an active role in the online LiveRez Community, adding her unique insight on a regular basis, and she’s also an integral part of the latest LiveRez Advisory Board. We so appreciate her dedicating so much time to help make the LiveRez network even stronger.

Shelley is a tremendous addition to the LiveRez family and truly embraces our mission of partnership. Congrats on winning the LiveRez 2017 Honey Badger Award!


Pay it Forward: Brian Olson

Brian Olson
Beachcomber Vacation Homes

Paying it forward, or repaying a good deed, is a way of life at LiveRez. Each year, we award a partner that exemplifies the essence of paying it forward. Someone who stands above and goes out of their way to do good deeds for others. This year, LiveRez is proud to award Brian Olson of Beachcomber Vacation Homes the 2017 Pay it Forward award!

Following the tragic hurricane season, Brian was one of the first partners to reach out to LiveRez to see how he could help. He was instrumental in starting LiveRelief and has been an active member of the committee since it began.

When the silent auction fundraiser was announced, Brian quickly went to as many local businesses as he could to gather donations. From brewery tours to wine tastings; flower bouquets to fine dining experiences, Brian put together one of the most sought-after and valuable vacation packages in the auction. Brian was even featured in his local newspaper for his effort, which helped raise awareness for the auction outside the LiveRez family.

Brian is a fantastic example of doing things for others with a giving heart. Thank you, Brian, and congrats on winning the LiveRez 2017 Paying it Forward Award!

Free Download: Christmas Cards for Local Professional Property Managers

Ah, Christmas. ‘Tis the season of sending good tidings to family, friends and…property owners? Yep, you heard me. Your owners need a little holiday cheer, too!

We’re making it extra easy this year with our premade holiday card designs. Just print them through a company like Vistaprint or use them in your holiday emails. Scroll down to download your favorite designs!

4 Tips for Writing Owner Christmas Cards

Before you turn on your holiday playlist and sit down to write your holiday cards, read through these four tips for making sure your owners feel the Christmas love this year.

1. Always, always add a custom message.

Your owners are going to get tons of holiday cards. Don’t send yet another red and green card with yet another stock message. It’ll just become part of the Christmas clutter. And, you’re totally better than Christmas clutter. Thank that one owner for being so invested in improving his home this year. Let that one couple know how excited you are that their daughter is coming home from college for the holidays. Make sure they know that they’re important to you!

2. Sign all of your cards with your name rather than the company name.

Nothing feels more generic than receiving a card from “the management.” If you’d prefer the card come from the whole team, get them all involved by asking them to sign each card. Plus, employees who have great relationships with certain owners could even take on the task of writing your personal messages.

3. It’s not just what’s inside that counts.

Take the time to put some love into your envelopes, too. Address labels and big ugly machine stamps scream junk mail. Handwrite the addresses and invest in some cute little holiday stamps.

4. Go digital.

As December speeds along and your calendar fills up with this Christmas party and that kid’s holiday concert, don’t let it kill your plans to send holiday greetings to your owners. If there’s no time to handwrite and mail your cards, craft an email with your personal message. We’ve created some email-friendly versions of our holiday cards you can use to make your digital Christmas wishes extra festive.

Download Instructions

To print: Download the PDF files below. Visit your favorite online print shop (we like Vistaprint for their quick turnaround time and great prices) and upload the file as your custom artwork. We’ve designed the cards to be printed as 5×7 folded cards.

To use digitally: Right click your favorite image below and choose “Save image as” to save the image to your desktop.

Design #1: Holiday House

Digital Download:

Merry Christmas











Print Version:

House Card: Cover

House Card: Inside

Design #2: Sam the Snowman

Digital Version:

Happy Holidays











Print Version:

Sam the Snowman: Cover

Sam the Snowman: Inside

Design #3: Festive Fir

Digital Version:

Merry Christmas











Print version:

Festive Fir: Cover

Festive Fir: Inside

LiveRez REZY Awards: Honoring the Best in the Vacation Rental Industry

At this year’s annual Partner Conference, LiveRez introduced the REZY Awards to shine a light on the stars of the team who deserve recognition for their dedication, hard work, and positive attitude in the vacation rental industry.

Partners were nominated to win in one of three categories: Inspiring Joy (awarded to the team member who can always be counted on to spread positivity, boost their co-workers, and smile through just about anything), Gettin’ It Done (awarded to the team member who manages to juggle everything that comes their way and get things done when the going is tough), and The Spirit of LiveRez (awarded to the team member who is dedicated to the future of the industry, is always willing to mentor others, and is a strong team leader.)

And the winners are…

Rezy Award Winners

For 2017, the Inspiring Joy Award was given to Tony Origer at Florida Dream Homes. A “Customer Service Guru”, Tony constantly goes above and beyond for guests, putting their needs first and always getting the job done efficiently and thoroughly. Tony’s biggest asset has always been his focus on the guest, no matter the situation.

Congratulations to the two other finalists for the Inspiring Joy Award: Catalina Carrion-Kozak at Colorado Rocky Mountain Resorts and Maggie Guy at Beachside Rentals, Inc.


The inaugural Gettin’ It Done Award was awarded to Kimberly Johnston at Ridge Realty Rentals. This “Jill of All Trades” is credited with saving a 34-year old, family business thanks to her hard work, dedication, and persistence. Thanks to Kimberly, Ridge Realty Rentals has seen an increase in bookings, better owner satisfaction, and a better site rating from guests.

The two well-deserving finalists for this award were Mary Ambrosio at Sun Palace Vacations and Lauren Teems at Russell Vacation Rentals.


Finally, The Spirit of LiveRez Award was presented to Bradie Beagley-Reiner with Bluewater Vacation Homes. Bradie embodies the spirit of LiveRez with her never say can’t attitude and dedication to exceed expectations. Her ability to see potential issues before they arise and work to resolve them quickly is an incredible asset to Bluewater and the entire LiveRez Community.

Carol Beaucage at Holiday Beach Rentals and Barbara Cool Olson at Beachcomber Vacation Homes were the two finalists for the Spirit of LiveRez Award.


Lifetime Achievement Award

Lee HughesIn addition to the three partner awards, LiveRez also presented a Lifetime Achievement Award to Lee Hughes at Generali Global Assistance (formerly CSA Travel Protection).

Dubbed the “Godfather of Travel Insurance” by LiveRez Founder and CEO Tracy Lotz, Lee was honored by the LiveRez Community for his dedication, loyalty, and hard work and for playing a major role in the vacation rental industry’s adoption of travel insurance. Lee was also an early supporter of LiveRez and their mission, even before LiveRez was officially incorporated.

Congratulations to all the winners and nominees for the 2017 REZY Awards! Your dedication and hard work are truly an inspiration to all in the vacation rental industry.

Learn More About LiveRez

LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more.

At LiveRez, we take our partnership with each and every one of our property managers seriously. We believe in the power of community and teamwork, and, together with our partners, we win as a team.

Visit LiveRez.com to learn more:

Did you like this post?Please consider “liking” it and sharing it on your social media channels via the buttons below. You can also follow us and get notifications of all new posts via the “Follow” button Follow Us in the bottom right-hand part of the screen.


LiveRez CEO Honored as a Finalist for Innovator of the Year for Second Straight Year


For the second straight year, LiveRez founder and CEO Tracy Lotz was selected as a finalist for “Innovator of the Year” as part of the 2017 Idaho Innovation Awards presented by Stoel Rives, Trailhead and the Idaho Technology Council.

Lotz was again honored for his many innovations in the vacation rental space and his role in helping bring many aspects of the vacation rental management businesses online, from advertising to bookings to management software.

On Tuesday night, he shared the spotlight with two other finalists: Idaho Information Consortium President Jeff Walker and the eventual winner TSheets CEO Matt Rissell – whose time-tracking software company just cut the ribbon on their brand new headquarters located just across town from LiveRez in Eagle, ID.

This is Rissell’s third straight year being honored as a finalist. Last year Rissell and Lotz were edged out by Because International Founder Kenton Lee, the maker of The Shoe That Grows.

Here are a few photos from the event.

LiveRez Launches Technology That Enables Vacation Rental Managers to Get Bookings on More Than 1,000 Websites

Conference announcements also include expanded channel manager, mobile work order app, new technology partnerships and much more

Eagle, IDLiveRez.com, the most widely used cloud-based software for professional vacation rental managers, released multiple pieces of new technology last week at its annual user conference.

New products included a next-generation mobile work order app and a channel management system powered by NextPax that allows companies using LiveRez to seamlessly integrate with more than 300 major booking portals worldwide.

Chief among the announcements, however, was a new technology called the LiveStay Network (LSN) that empowers LiveRez users (called partners) to work together on a massive scale by listing each other’s inventory, referring bookings and earning commissions.

With the announcement of a channel manager and its LSN technology, LiveRez will give its partners the ability to potentially list and get bookings through well over 1,000 different websites.

“To this point, we’ve kept our heads down and focused on building out our core management software, while educating our partners about building their own brands and protecting their data,” said Tracy Lotz, LiveRez founder and CEO. “But last year, we committed to build a channel manager. And, with this announcement, we’ve gone from the software with the fewest amount of integrated booking portals to the one with the most – and by a wide margin.”

Monday (92 of 140)

The LiveRez engineering team takes the stage after the company announces its new technology.

Since launching in 2008, LiveRez has evolved into the fastest-growing and single largest software in the industry. And Lotz is confident that the timing behind the launch of this new technology will not only help the network grow faster but also stronger.

“The size of our network and the efficiencies of all our partners using the same technology is what has made the LiveStay Network possible,” Lotz said. “While others in the industry could attempt to duplicate this technology, it’s the size and strength of our network that will really drive the success of this initiative.”

The LSN technology, while still in beta, has already generated promising results with only a small network of testers using it. Once expanded to a larger base, the company expects it to grow into a major source of bookings for its partners and a way for many of them to generate revenue year-round, even in their slow seasons.

The technology works by allowing professional managers, through a digital handshake, to agree to list one or more of each other’s properties. A shared guest review system that has ratings for both managers and individual properties allows partners to decide which managers and properties to work with.

When guests book, property-specific branding will indicate that they are booking with a partner company. The bookings will flow directly into the reservation system of the partner that manages the property, keeping them merchant of record. Both partners will have access to the guest information, as well as reports that indicate which bookings were generated through LSN, by which partners, and how much commission they have earned.

The concept of the LiveStay Network will translate into the company’s guest app, which currently allows travelers to download one app and use it to manage their stays with any partner in the network.

Down the road, Lotz said he envisions LiveStay growing into a recognizable affiliation standing for consistent standards of excellence.

“As a network, we have an opportunity to define what it means to offer exceptional guest experiences,” Lotz said. “We can set a consistent standard that travelers will recognize and that enhances each participant’s individual brand.”

About LiveRez

LiveRez is the world’s most widely used software platform for marketing and managing vacation rental homes online. The LiveRez solution offers professional property managers all the tools they need to run their business in a single, cloud-based platform. And, the company’s unique “pay-as-you-book” business model creates a mutually beneficial partnership between LiveRez and its vacation rental manager partners. This partnership fuels the company’s mission of continually developing and supporting cutting-edge solutions that empower independent property managers to compete in the rapidly evolving vacation rental space.

Stop Selling Amenities. Be A Dream Maker!

This post is written by David Angotti, Co-Founder of SmokyMountains.com, the fastest growing niche listing site in the Great Smoky Mountains region. Angotti was recently a featured speaker and instructor at the 2017 LiveRez Partner Conference. In this post, he follows up on his outstanding Tuesday keynote address on the power of customer service.


Recently, I received an email that rocked my perception of the vacation rental industry. The email was unsolicited and randomly landed in my inbox without warning. In this beautiful email from Mary, I was privileged to get a rare glimpse of a highly personal memory.

The email included a cherished photograph, which she mentioned was her most treasured worldly possession. The photograph has no actual monetary value – it is simply a photo of a young family enjoying one of our town’s attractions.

The photo that Mary sent me is below:

Dream Maker Photo

It has been over forty years, but this is not a forgotten memory. This snapshot is much more than a photo – it is a portal to the happiest time of her life.

She was a young mother and new wife. Time has slipped away and she is now advanced in years. Her husband has passed away and her daughter is grown with children of her own. The memory is real, it is vivid.

She has this memory because of dream makers. Dream makers built an attraction, hosted her young family, and gave them an incredible time. She clings to this memory now.

This email exchange got me thinking – what am I doing to ensure dreams and memories are being made? It is easy to put heads in beds, but I must do more. I will be a dream maker. I will help as many people like Mary as possible.

When people vacation, they are escaping reality. The average person will work 30+ days at a job for every day of vacation they take each year. Why do people vacation? The dream of breaking out of the mold of the norm and experiencing the exceptional for a period of time.

Exceptional family time. Beautiful memories. Experiences that will stand out in their mind decades from now. Dream fulfilled. This is why people vacation.

I used to believe our industry provided exceptional lodging for travelers.  I was wrong. This is a lie. Our industry creates dreams. People aren’t renting homes from us – they are buying dreams.

Life passes quickly. Individually and collectively we have the ability to make the world a better place. Our companies assist in the creation of precious memories. As an industry, we have the ability to make dreams come true.

Don’t settle. Don’t just rent out properties. Be exceptional.

Don’t minimize your role. You are not a reservationist. You are not a marketer. You are not the property manager. Your job is to make dreams come true and create memories.

You are the dream maker!

David Angotti - SmokyMountains.comAbout the Author, David Angotti

Angotti is one of the top digital marketers in the vacation rental space. Before jumping into the vacation rental industry, David founded and exited an EdTech startup, consulted with Fortune 100 brands, wrote for Search Engine Journal and recently sold one of the fastest growing property management brands in the country. He is now laser focused on developing SmokyMountains.com into the premier niche listing site in the county.


2017 Partner Conference: Day 3 Recap and Photos


If you had to pick one word to describe Tuesday at the 2017 LiveRez Partner Conference, you couldn’t find a better term.

In the morning session, David Angotti inspired attendees by showcasing the immense power of customer service.

In the afternoon session, the LiveRez family was inspired by a new piece of technology that will allow them all to work together on a massive scale.

In LiveRez CEO Tracy Lotz’s afternoon keynote, he inspired us with his personal story and his journey to build LiveRez into what it is today.

In the evening, we were inspired by the winners of our first-ever Rezy Awards, which honors those members of our partners’ teams that truly go above and beyond to make a lasting impact on everyone they meet.

Later that evening, John Ondrasik (better known as the one-man band “Five for Fighting) inspired us with his musical story of the American Dream.

Between the many standing ovations and a group rendition of “I Won’t Back Down” by the late great Tom Petty, we learned that LiveRez family is as strong as it’s ever been and will continue to grow stronger as we work together to define the future of the vacation rental industry.

Here are a few photos from the day:

2017 Partner Conference: Day Two Recap and Photos

We are blown away by the incredible energy of our partners on day two of the 2017 Partner Conference! This was our first full day of keynotes, breakout sessions, new technology reveals and a BBQ that unlike anything we’ve ever been to.

In the morning kickoff session, we got off on the right foot with a prayer and the pledge of allegiance (both of which have become staples of the conference kickoff).

Next, we were touched by the story of the LiveRez family’s effort to help partners that suffered catastrophic damage during the recent hurricanes.

In the afternoon general sessions on Monday, we saw some big technology announcements, headlined by a new mobile work order app and a channel manager integration that will give partners access to list on 300+ channels. And, LiveRez teased an even bigger announcement planned for Tuesday afternoon (more on that to come).

In the evening, the LiveRez family got together for a western themed BBQ that included amazing food, pig races, old west games, and even trick roper Loop Rawlins, who was  featured on America’s Got Talent.

Here are a few photos from Day 2.

2017 Partner Conference: Day 1 Recap and Photo Gallery


The 2017 LiveRez Partner Conference has officially started! Last night we kicked things off with an epic welcome party that featured food trucks, live music and even a beer-vending donkey (a.k.a the beer burro).

But, the best part of the night was having the LiveRez family all together again.

Here are a few pictures from our day-one kick off party.


LiveRez Organizes Hurricane Relief Efforts for its Partners

Called LiveRelief, the effort is expected to raise more than $100,000 for property managers that have lost virtually everything

IMG_1632Eagle, IDLiveRez.com, the most widely used cloud-based software for professional vacation rental managers, is leveraging its broad network of property manager partners to provide relief to those hit hardest by the recent hurricanes.

The effort, called LiveRelief, is mobilizing hundreds of LiveRez’s customers (called partners) to come to the aid of fellow property management companies that have been hit the hardest by hurricanes Harvey, Irma and Maria.

“Over the past few years, we’ve seen our customer base organize into a tight-knit community,” said Tracy Lotz, founder and CEO of LiveRez. “When the hurricanes hit, we had multiple partners reach out to us and ask us how they could help. So, our team organized this effort that allows property managers to help other property managers in their time of greatest need.”

Many of LiveRez’s partners operate in vacation destinations along the coastline. When the hurricanes hit, more than 100 LiveRez Partners were affected and more than 30 lost nearly everything.

Most of the hardest hit companies are small businesses that not only lost their offices and personal homes, but also lost the bulk of the homes that they rent out on behalf of second-home owners. While insurance will cover the rebuilding of these homes, the loss of inventory leaves these managers with no way to generate income to pay their bills or their employees, many of whom have been displaced.

LiveRelief takes a multi-faceted approach in helping these managers:

  • Fundraising – With LiveRez’s annual conference less than a week away, the company has set up a silent auction where partners can donate items (such as stays in their homes). LiveRez has also partnered with Boise-based nonprofit solutions provider MaxGiving to create a gateway where people can donate directly to relief efforts.
  • Boots on the Ground – LiveRez’s team is organizing volunteer efforts to help with the cleanup, and has already sent multiple employees to both Texas and the Florida Keys.
  • Temporary Employment – Many of the employees of affected companies could be without jobs during the rebuilding process, but their proficiency with the LiveRez software makes them valuable candidates for other companies using LiveRez. Because the software is cloud-based, it allows these employees to work remotely without having to completely relocate for a temporary position.
  • Referral Network – LiveRez is giving select partners early access to an innovative piece of technology that it will officially announce at its annual conference. This new functionality allows partners to list each other’s inventory to drive bookings for each other and earn commissions on the referrals. Essentially, this technology will enable affected managers to leverage their own brand recognition in driving bookings for other partners, and, in the process, generate revenue while their inventory is being rebuilt.

“To date, the response from partners has been overwhelming,” Lotz said. “The LiveRez family has responded in a big way. And, based on the donations we already have, we expect to raise more than $100,000 that will go directly to helping our affected partners not only weather the storm but come out stronger.”

The LiveRelief silent auction will be online and open to the public. Item donations are still coming in, but many partners have already donated stays in homes from all across the United States and abroad. To view the auction items and bid, please go to LiveRez.cbo.io.

About LiveRez

LiveRez is the world’s most widely used software platform for marketing and managing vacation rental homes online. The LiveRez solution offers professional property managers all the tools they need to run their business in a single, cloud-based platform. And, the company’s unique “pay-as-you-book” business model creates a mutually beneficial partnership between LiveRez and its vacation rental manager partners. This partnership fuels the company’s mission of continually developing and supporting cutting-edge solutions that empower independent property managers to compete in the rapidly evolving vacation rental space. To learn more about LiveRez, visit LiveRez.com.